All orders are accepted and executed on the understanding that the Purchaser is bound by the following conditions of sale, which shall constitute a binding contract, except where specifically varied in writing. In the event of the customer’s order containing conditions contrary to these conditions of sale they are not accepted without written consent from the Company. The word "Company" in the following clauses means Thrill Pic Media Ltd. The phrase "our web site" refers to www.thrillpic.com
1.1 Orders placed via our web site will be treated as firm orders and processed accordingly. Requests for quotations must be made by email, fax or telephone.
1.2 Unless confirmation of telephone orders is clearly marked on the official orders the Company will accept no responsibility for duplication of despatch.
2.1 Prices shown on our web site are in UK Sterling. Changes in quantity may affect price. The Company reserve the right to vary prices without notice and to charge the Purchaser the price ruling at date of despatch. All prices on product pages are shown inclusive of VAT which will is charged at the appropriate rate.
2.2 Web site prices may vary from issued price list prices, where a price is lower on the web site, the lower price only applies to orders placed and processed via the web site.
2.3 If, by mistake, we have under priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we despatch the product to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy.
2.4 For certain promotions and/or starter pack discounts we show discount voucher codes which can be applied within the shopping cart section of our website. If these voucher codes are used in with a selection of products that is not advertised or certain required products are missing from the order, we reserve the right the cancel your order and issue you with a full refund.
3.1 Every endeavour will be made to maintain delivery dates but no responsibility for later delivery due to circumstances beyond our control will be accepted. In no case shall delay be a ground for rejecting goods or terminating the contract. Items quoted ex-stock for next day delivery are subject to prior sale.
3.2 The Company accepts no responsibility for any consequences, financial or otherwise, for failure of the customer to receive goods at the delivery address provided by the customer.
3.3 Goods delivered by carrier or Royal Mail Recorded Delivery will require a signature to acknowledge receipt of the goods.
If the goods are delivered and appear not in good condition, they must be signed for as received in damaged condition. Unless this is done, the Company will accept no responsibility for subsequent claims in respect of damaged or faulty goods.
3.4 In the event of goods being returned to the Company because of failure by the customer to receive the goods, the customer will be liable for the costs incurred in returning the goods to the Company. No re-delivery will be made until the customer has paid for the cost of a second delivery and reimbursed the Company for the cost of returning the goods to the Company.
No responsibility is accepted for contingencies arising from errors and omissions in data, specifications or prices from our web site.
If you wish to cancel an order or return an item please call us on 01530 244433 to authorise and log the return. Non authorised returns may be rejected.
5.1 General Returns
We are happy to accept return of goods in their original packaging only, and if in perfect condition and at the buyer’s cost. The original carriage charge if charged will also not be credited, subject to the following...
All sales are final and we do not supply goods on a trial or sale or return basis. However, you are entitled to cancel your order within 7 days from delivery of the goods for a full credit or refund less any applicable delivery costs providing:
A) The goods must be unused* and ‘as new’ in their original packaging including all manuals and accessories and the packaging must be in pristine condition.
Please note: "Unused" means unused, it doesn’t mean opened, used for a few days and then reboxed.
B) Any items with broken security seals or have been unpacked from their original packaging will be deemed "used" and will not qualify for a refund or credit.
C) You must notify us within 7 days from date of delivery of your intention to return the goods IN WRITING (including by email). We will acknowledge this by email and your goods must be received by us within 14 days of this acknowledgement. During this period it is your responsibility to return the goods to us at your own cost and risk. We will not accept any goods back after this 14 day period.
If goods are received back with missing or used consumables or accessories, the cost of the accessories will be charged to you or we may reject the return entirely.
Goods received back in any condition other than ‘as new’ will be returned back to you at your cost or made available for you to collect.
5.2 Faulty Returns
Should an item fail or develop a fault please contact us as soon as possible as many "faults" can be resolved quickly over the telephone.
If the item needs to be returned you must return the faulty item directly yourself. When the goods have been received, inspected and found to be faulty we will despatch a replacement item to you as soon as possible. We cannot accept return of goods that have been dismantled or a self-repair has been attempted.
If the item is not found to be faulty it will be returned to you at your cost.
This returns policy does not affect your legal rights.
Unless claims for shortages or damage are notified in writing to the carrier (by signing for the goods as 'DAMAGED'), and the Company within three days of receipt no liability will be accepted by the Company. In the event of non-delivery the Company must be advised in writing within ten days from placing the order.
Payment is to be made prior to goods being dispatched. We accept most credit and payment cards.
The ownership of the goods shall remain with the Company until such time as all sums owing to the Company whether under this contract or any other contract have been paid.
Any liability which we may incur to you in contract or tort (including liability in negligence) arising out of or as a result of:
9.1 Any failure to supply or deliver goods;
9.2 Any delay in delivery of goods;
9.3 Any defect in any goods or service;
9.4 failure of a product to perform where liability for testing for suitability lays with you;
shall be limited to the purchase price of the goods in question. Your statutory rights are not affected.
You shall indemnify us in respect of any liability and all losses, costs, charges and expenses which we may suffer or incur by reason of any claim (including for liability in negligence) made by third parties in respect of or arising out of the state, conditions or use of goods (including, without limitations, goods resold to third parties whether or not despatched directly to third parties at your request) or in any other way relating to the goods.
11.1 These conditions of sale shall be construed in accordance with the laws of England and if any question, dispute or difference shall arise between the parties in respect of their interpretation, the same shall be referred by agreement to a single arbitrator otherwise it shall be referred to arbitration under the provisions also being applicable to the case of reference to a single arbitrator.
11.2 We shall incur no liability for failure to perform our obligations thereunder due to the existence of circumstances which we have not caused and which are beyond our control.
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